Customer satisfaction is always the top priority of Yatoyteddybear. If you have any questions or feedback, please feel free to contact our customer service via email at [email protected] We will reply as soon as possible within 1-2 working days.
We only accept cancellation of orders before the product is shipped or produced. Please contact us to check the status of your order and see if you can cancel your order.
After canceling the reservation within 2-3 business days, you will get a full refund using the original payment method. Please note that if the product has already been shipped, we will not be able to cancel the order because our product is already in transit.
Return of standard products without quality issues We accept returns of standard products without quality issues. The customer has the right to apply for a return within 30 days after receiving the product.
To qualify for a return, your item must be unused and in the same condition as the item you received. The original packaging must also be used. We also ask you to provide a receipt or proof of purchase.
After receiving your returned item, we will only refund your original purchase price, not including postage. If you have any questions, please contact us by email first, the email is [email protected]
Exchange products with quality problems
We provide a 1-year warranty on all products purchased through our official website https://www.yatoyteddybear.com/.
All our products are manufactured after careful production and strict inspection. However, unknown accidents may occur during transportation, causing minor damage to the product. If your product has any quality problems, please contact us by email first, the email is [email protected] Our customer service team will help you solve the problem and replace the purchased items for free if necessary.